At Jambapp, we strive to provide our customers with high-quality products and services. However, we understand that there may be instances where you need to request a refund. This Refund Policy outlines our procedures for refund requests and the conditions under which refunds will be granted.
Subscription Services
- Monthly Subscriptions: We offer monthly subscription plans for our services. If you are not satisfied with your subscription, you may request a refund within 7 days of the initial purchase date.
- Annual Subscriptions: For annual subscription plans, refunds may be requested within 30 days of the initial purchase date.
Digital Products
- E-books and Digital Downloads: Refunds for e-books and other digital downloads are available within 7 days of the purchase date, provided that the product has not been downloaded or accessed.
- Online Courses: Refunds for online courses may be requested within 14 days of the purchase date, provided that the course has not been accessed or completed.
Physical Products
- Returns: If you are not satisfied with a physical product purchased from us, you may return it within 30 days of the purchase date for a full refund.
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately to arrange for a replacement or refund.
Conditions for Refunds
- Proof of Purchase: To be eligible for a refund, you must provide proof of purchase, such as a receipt or order confirmation.
- Unused or Unopened Products: Refunds will only be issued for products that are unused, unopened, and in their original packaging.
- Digital Product Access: Refunds for digital products will not be granted once the product has been downloaded, accessed, or used.
- Subscription Cancellations: Customers are responsible for canceling their subscription before the next billing cycle to avoid being charged.
How to Request a Refund
To request a refund, please contact our customer support team at [email protected] with your order details and the reason for your refund request. We will review your request and process the refund accordingly.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at [email protected].
Last updated: April 1st, 2024
